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Returns & Exchanges Policy

Sex Toy Discount Warehouse Manufacterers Warranty Policy

 

Sex Toy Discount Warehouse 12-Month Warranty

Sex Toy Discount Warehouse offers a 'Unique Sex Toy Discount Warehouse 12 month Warranty' on all sex toys (excluding Male Stimulators and Love Dolls) with a regular retail sell price of $149 or more. If the item fails within 12 months of purchase, as a result of a manufacturing defect we will replace the item OR refund you at your discretion.
In the event we replace the item we will dispatch the replacement item to you within 2 working days of receipt of the faulty item at our warehouse. Please allow delivery time as per When will I receive my order? This offer is unique to Sex Toy Discount Warehouse and we are not aware of any other adult retailer offering a warranty as generous as this. You can identify items covered by this 'Sex Toy Discount Warehouse 12 month Warranty' wherever you see this logo.

 

Sex Toy Discount Warehouse 30-Day Warranty

All other faulty items not covered as above are covered by our 'Sex Toy Discount Warehouse 30 Day Warranty'. If an item fails within 30 days of receipt, as a result of a manufacturing defect we will replace the item or refund you at your discretion. In the event we replace the item we will dispatch the replacement item to you within 2 working days of receipt of the faulty item at our warehouse. Please allow delivery time as per usual. This warranty is unique to Sex Toy Discount Warehouse and we are not aware of any adult retailers offering a warranty as generous as this.

 

What Can I Return or Exchange?

 

Can I Exchange or Return Items?

Please choose carefully before you purchase. Sex Toy Discount Warehouse does not exchange any items (other than lingerie) for incorrect choice. This is due to obvious health and hygiene considerations. We would never put a returned personal item back into stock (even if returned in original packaging) and you would not want to purchase someone else's return.

 

Can I Return or Exchange Faulty Items?

Quality Control is as important to us as it is to you. An experienced team of buyers with decades of experience between them are responsible for the selection of the Sex Toy Discount Warehouse range from over 60 suppliers in Australia, Asia, Europe & the USA. Many of the products are personally tested by our team, and poor performers are quickly identified and cut from our range. Other QC procedures include that every item is visually inspected, and every single battery operated toy has batteries inserted & is tested prior to dispatch. That said even the best toys are subject to some failure rates. If you suffer a failure we cover all our products with following unique warranties.

Before returning your faulty adult toy we recommend that you check the following list of simple checks. For example around 30% of toys returned simply have flat batteries, the batteries are in the wrong way or lids have not been correctly closed.

 

Some Simple Tests

  • Ensure that you are using the correct batteries. AA and AAA batteries do look similar.
  • Ensure that the batteries are inserted the correct way. The majority of toys have + / - indicators. In some toys all batteries are inserted with the terminals facing the same way e.g. ++, while other toys have the batteries in alternate directions e.g. + -.
  • Ensure that your batteries are charged. If you do not have a battery tester try brand new batteries.
  • Ensure that your battery connections are dry and have not been exposed to moisture.
  • Ensure that the lid is closed firmly. Some lids shut with a “click” to lock them in place.
  • Read the toys instructions if supplied. Some new toys (e.g. Swan) come with a locking sequence such that 2 buttons must be held down to unlock before power will come on.

If all these measures fail and the item is still within its warranty terms it may be returned for replacement or refund.

 

Return Post Refunded

Further to our 'Sex Toy Discount Warehouse 12 Month and 30 Day Warranties' we will e-Parcel the replacement free of delivery charge to you and if the item proves to be faulty due to a manufacturing defect, we will also refund your reasonable return delivery fee so that you incur no costs to return.
The benefits under the 'Sex Toy Discount Warehouse 12-month and 30-day warranties' are in addition to other rights and remedies under a law in relation to the goods and services.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

How Do I Return Items?

All returns MUST be accompanied by a Returns Form.

Download Our Returns Form
Our Returns Postal Address for exchange or faulty items:
STDW Returns
Shed 5/1 Business Drive, Narangba, QLD, 4504

 

Cost of delivery for returns

As per our warranty policies above in circumstances where the item returned is faulty, return delivery to you is free. In circumstances when Lingerie is returned for exchange due to incorrect choice, then a $10 delivery fee will be charged.

 

More Information

 

For more information please contact our Head Office Location on: (07) 3204 9108

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